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Why a 24/7 Live Answering Service is a Great Idea for Businesses

Keeping customers happen can often feel akin to running a marathon. No matter what you do or say, the people spending money with you won’t be happy until you meet or exceed their expectations, and the size of your company doesn’t change this. This can often make things extremely difficult when it comes to providing good customer services.

A 24/7 live answering service can be an excellent tool to solve this sort of problem, providing you with all of the tools you need to offer professional phone numbers to your customers. By what exactly are the benefits of a live answering service, and should you be using one for your business? Let’s take a look.

The Benefits of a Live Answering Service

Here at Ruby Receptionist, we’ve spent many years working with businesses across Australia to provide a quick and easy live answering service. This experience has given us a deep insight into the field of customer communications, and we’ve seen our fair share of businesses benefitting from services like this.

Professionalism & Consistency

Customers will usually expect to have the same experience calling a small company as they would get with a much larger one. This is tricky for smaller businesses, though, as it means that you have to dedicate a huge amount of resources towards talking on the phone. Your team will need to be trained for this, and you will need to have someone ready to answer at all times.

The expert call operators at Ruby Receptionist already have the skills required to treat your customers properly, making your phone calls more professional and consistent without forcing you to put your regular work down.

Time-Saving

For this next area, it’s a good idea to look at an example. If you were running a clothing store with a physical and online shop, much of your time during the day is going to be taken up dealing with customers face to face and organizing orders to be shipped. Answering regular phone calls could easily eat into more than 25% of the time you have available for your work, and this is time that can’t be used to make money.

Cost-Effectiveness

Every minute that you or your team members spend on the phone will cost you money. This will be even worse if you hire people specifically to handle phone calls, with some companies spending tens of thousands each year for a single call operator. A live answering service will be far more cost-effective, and you won’t have to go through the complicated process of taking on a new team member.

Happier Customers

Making customers wait for callbacks, giving them a less than professional experience, or simply using the wrong tone on the phone call all serve to make the people spending money with you unhappy. Ruby Receptionist can help you to change this, ensuring that each customer that calls is left in the right kind of mood.

How Will a Call Answering Service Work for Your Business?

Once you’ve spoken to our expert team and gotten an account set up, using your call answering service will be nice and simple. We will ask a range of questions about your business and the way that you’d like to communicate with customers, giving you the opportunity to call the shots while offering a knowledgable insight at every stage. You will be given a number to give to customers that will match the business numbers in your area.

Each call will be answered in a tone consistent with your business, with a friendly call operator asking the right questions and collecting information to be passed to you. This ensures that the customer doesn’t have to wait to be connected with you unless their query is especially urgent, while also enabling you to answer simple questions without having to pick up the phone.

We’ve worked hard to give our clients as much choice as possible when they use our services. You can have calls diverted to our team right away, or you can choose to have the phone ring a few times to give your own team the chance to pick it up. Features like this enable us to provide a flexible service that will provide businesses of any size with the support they need.

The Alternatives to a 24/7 Answering Service

Looking at the available alternatives a service like this can be a great way to understand the benefits you’ll get from using it. There are several alternatives that can be used instead of a 24/7 call answering service, but they all come with problems that can easily be solved if you use a company like Ruby Receptionist.

  • Recorded Messages: Recorded messages can answer the phone for you, but they provide a limited and often frustrating process for customers to go through. A lot of people will simply hang up when they hear a pre-recorded message or robot voice on the other end of the line.
  • Your Regular Team: Your regular team might have time between jobs to make calls, but they will struggle to offer the professional service customers expect. On days with a lot of calls, having your normal team in charge could easily hurt productivity.
  • No Phone Number: Choosing to go without a phone number will save a lot of time on the phone, but it will also force customers to use contact methods that they might not feel comfortable with. Answering emails can easily take more time than talking on the phone.

Using Ruby Receptionist to Provide Your Answering Service

Here at Ruby Receptionist, we’ve spent many years working with businesses to improve their communications. We can provide live phone answering services, mail forwarding, virtual assistants, and a huge range of other services that are designed to make life easier for business owners. You can get in touch at 1300 72 10 73 or use our convenient online messaging system to talk to our friendly team about your needs.