Allied Health Answering Service From Just $19 Per Month

Our virtual receptionists are equipped to serve allied health practices of all sizes, regardless of whether you are an individual specialist or a prominent large clinic.
24H Support

Answering Service

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Australian Based Receptionists

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No Lock In Contract

Need More Information About Ruby Receptionist Services – Fill Out The Form Below And One Of Our Team Will Be In Touch To Answer All Of Your Questions

Our Allied Health Phone Answering Service Is Trusted By These Companies

Trusted Brands - 27
Trusted Brands - 26

Our Allied Health Answering Services provide exceptional support to clinics of all sizes

Maintaining seamless communication with patients is vital in the demanding world of running an allied health clinic. Yet, keeping up with incoming calls amidst patient appointments, administrative tasks, and other urgent healthcare situations can be daunting.

An unanswered incoming call could mean patients in need are left waiting, creating an atmosphere of dissatisfaction and potentially impacting patient care outcomes. The stress of managing it all can take a toll on the quality of your customer care.

Our phone answering is designed to handle these challenges. Our virtual receptionist team manages your calls professionally and empathetically, ensuring every patient is heard and attended to. With us, you can focus on providing top-notch care while we transform each call into a step towards better patient satisfaction and enhanced care.

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How we help Allied Health Professionals

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Improve Service

Our virtual receptionists are trained to handle customer inquiries and complaints - leading to providing excellent service

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Improve Your Efficiency

Allow your staff to focus on their core responsibilities without being interrupted by incoming calls

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Save Money

Have experts manage your calls at a fraction of the cost of a full-time receptionist

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What Our Clients Say...

Having worked with over 25,000 businesses, our clients have a lot of good things to say about Ruby…
Your team understands that FIRST IMPRESSION is vital to our business. Our customers are personally greeted with utmost professionalism. Your service makes it so easy to get calls through to the correct on-call person; however, If our staff are missing calls, the receptionist sends an instant email notification, so we never miss a call. It’s an efficient, cost-effective, and hassle-free service. Keep up the excellent work!

Cristina Hincapie

Marketing – Office Fitout Sydney
I have found the service fantastic. It has created such a professional image that I have difficulty when a client wants to visit my office as I work from home. My clients have an image that my company is bigger than it is.

Richard Hill

Director – R & R Valuations

Why Ruby Is The Best Choice For Your Business...

Australian Based Receptionists

All of our virtual reception live operators are based in Australia

24/7 live telephone answering

Our live phone answering service operates 24/7, 365, meaning you will never miss a call again, no matter the time of day.

No lock-in contracts

For maximum flexibility, we offer month-to-month subscriptions with no lock-in and zero cancellation fees meaning you can scale up (or down) as your needs evolve.

Free Mobile App & Web Portal

Here you can easily manage your virtual receptionist, listen back to voicemails, manage your greeting, call divert, and messaging settings.

1300/1800 numbers

For your call answering, forward your existing inbound number to the free local direct in-dial number provided or update your main business phone number to a 1300 or 1800. We can also help with additional campaign-specific virtual inbound numbers as required.

Custom Greetings

Your virtual receptionist is trained to use the custom greeting that you choose. This gives a great customer experience when your business phone calls are answered.

Appointment Setting

Our virtual reception service also allows for appointment setting, cancellations, and diary management – in the tools of your choice. 

7-Day Free Trial

Unsure whether we are right for you? Instantly set up your virtual receptionist and call answering, have your essential calls answered by our Australian receptionists, and test our service with a 7-day free trial.

Let our answer phone service take care of your calls so you can get on with your business.

Our Phone Answering Gives You More Time To Focus On The Things That Matter – Like Treating Your Clients

How Our Answering Service Works

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Get Started

We walk you through our onboarding process and how you want your calls answered

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Client Calls

You forward your phone to our receptionists, who then answer calls on your behalf

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We Answer

Our receptionists will answer your business calls with your custom greeting

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We Update You

We can introduce calls to you, and/or update you via email and/or sms


Frequently asked questions

Why should I get a phone answering service?

Ruby’s live call answering service provides businesses with a professional, friendly and affordable way to manage their phone calls. They can help you save time and money by providing efficient customer service, taking messages, scheduling appointments, etc.

Where are your live operators based?

All of our live call staff are based in Australia. This ensures that your customers never go to voice mail again and are always able to speak to a real person with local knowledge.

What does a phone answering service do?

Ruby can support your business requirements with a complete range of allocated to them. They can answer the phone, call transfers, screen calls, take detailed messages, manage appointment booking, answer faqs, process payments and more. If you need Ruby to handle all your calls, then we can.

How much does a phone answering service cost?

The price of our phone answering plans varies depending on the package and the level of service you require. This can range from basic phone answering services to more complex live answering service plans built bespokely for your business. These are often inclusive of customised scripts and more complete call centre services. We have packages to suit all budgets and needs and ensure that our prices are reasonable, and no matter which option you choose business will receive great support and your customers will be taken care of.

What makes an excellent telephone answering service?

An excellent live answering service should help your business grow your business and enable you to focus on the work that matters. A basic answering service should be available during both business hours and out-of-hours and be able to answer calls as required. They should be mobile, professional, and have a friendly phone manner.

When is Ruby available to answer the phone?

The Ruby live answering service is available to answer all your customers calls 24/7, 365 days of the year. This is inclusive of public holidays. We provide a flexible and reliable service to ensure that all your customer inquiries are handled promptly and that you never miss a call. We provide live answering services to support you during standard business and out-of-hours.

What happens if I'm unhappy with the Ruby?

We work hard to ensure all of our customers are happy, however understand that this is not always the case. If you are unhappy with our telephone answering services, our customer service team will be available to speak to you. Due to our years of experience and highly optimised call management process, we have complete confidence in supporting your business needs.

What other services can Ruby help with?

Outside of our live answering service, Ruby can also help you source a virtual office, provide virtual office addresses, give you a virtual assistant and ensure that all your calls are always transferred to the correct on-call person. Our Australian-based call centres provide cost-effective business solutions to over 25,000 Australian businesses, providing for their business needs and ensuring no customer call goes unanswered.

How will my customers be greeted by Ruby staff?

When answering the phone, our staff will great your customers with your business name, and a custom script of your choosing. This will ensure that every customer contact is a positive one.

How quickly can Ruby start answering my calls?

Once you have chosen from our range of virtual receptionist plans, our call answering team can start answering your customer calls within 24 to 48 hours. The speed of set up also depends on your requirements, and we understand that a simple phone messaging service for small businesses needs may be less complex than those of a larger corporation.

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