As a busy professional, you’re constantly moving, leaving numerous calls unanswered and potential opportunities missed. Even with an in-house receptionist, it’s hard to keep up with the constant influx of business calls, especially during peak hours, after office hours, or during your receptionist’s absence due to leave or illness.
These missed calls could be new clients, important updates or urgent issues that need immediate attention. Each missed call disrupts your workflow and could potentially harm your business relationships and bottom line.
Our live answering service ensures every call is attended to promptly and professionally. With our expert team handling your calls, you never have to worry about missed opportunities again. Your callers get a live, friendly voice on the other end of the line while you can focus on the tasks that require your attention, confident that all calls are being managed expertly.
Available at a fraction of the cost of an in-house receptionist
Focus on productive work whilst our receptionists answer your calls
Have a trained professional keeping your customers happy
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James Kelaher
Tim Donovan
All our operators are based in Australia, ensuring they fully understand local business dynamics and cultural nuances. They are trained to provide excellent service round the clock, maintaining our commitment to high-quality standards in supporting your needs effectively and professionally.
Live answering services provide a cost-efficient solution for companies seeking a reliable way to manage their calls throughout the year. They offer a way to conserve valuable resources such as time and money while upholding a professional image.
Their responsibilities can extend beyond just providing a telephone answering service; they ensure efficient customer service, take detailed messages, and schedule appointments, among other tasks. They aim to provide comprehensive support that aids in smooth company operations, enhancing the overall customer experience.
Absolutely! We take pride in being a company owned and run in Australia. Our team, which has grown to over 200 strong, provides an exceptional virtual reception service that has already replaced in-house receptionists in more than 25,000 companies across Australia.
Our skilled receptionists are committed to bolstering your operations and delivering an outstanding phone answering service to our Australian clientele. They are equipped to ensure that your customers are always met with friendly, professional assistance, contributing to an excellent caller experience.
The pricing for our live answering service is flexible and tailored to align with your specific needs and the level of service required. We offer a variety of packages designed to cater to a wide range of budgets, ensuring that every business, regardless of size, can benefit from our services.
One factor consistent across all our services is their cost-efficiency compared to a traditional in-house receptionist. When you opt for our virtual receptionist service, you’re guaranteed to reap substantial cost savings. This makes our service a practical choice for managing your calls professionally and a financially smart decision.
A professional answering service facilitates your growth, allowing you to concentrate on tasks integral to your success. They should be available to handle phone calls during traditional business hours and out-of-hours, ensuring that your customer service remains uninterrupted and responsive. They need to be able to facilitate call transfers to the correct on-call person as required.
These professionals should be equipped to answer calls as needed, ensuring no customer query goes unanswered and no potential opportunity is missed. Their role isn’t confined to a physical location; they should be mobile and adaptable, catering to your needs wherever necessary.
Our call management process is that when a call comes in, the receptionist will answer with a customized greeting provided by the business and gather the necessary information from the caller, such as their name, phone number, and reason for calling. The receptionist will then transfer the call to the appropriate person within the business or take a message if the person is unavailable.
One of the primary benefits is that it can greatly improve customer satisfaction. Customers feel heard and valued When they call a business and can speak with a live representative immediately. This can lead to increased loyalty and positive word-of-mouth referrals.
In addition, using a live answering service can also improve customer retention rates. By providing a reliable and accessible point of contact for customers, businesses can ensure that their needs are being met and their concerns are being addressed in a timely manner. This can help to prevent customer churn and retain valuable clients over the long term.
Another benefit of using a live answering service is that it can reduce employee workload. Instead of fielding every phone call and handling every customer inquiry, employees can focus on other important tasks and responsibilities. This can lead to increased productivity and more efficient use of company resources overall.
Over 25,000 Australian Businesses Use Our Live Answering Services
Our virtual receptionists and call-answering services assist accounting businesses in streamlining their phone answering
Our telephone answering services support allied health professionals to operate with increased efficiency
Ruby Receptionists’ Construction Answering Service offers a comprehensive solution for your communication needs.
Our contractor answering service means a real person will be answering your phones
Our virtual receptionist and call-answering solutions help franchise businesses systemise their business phone calls across all locations
Our medical answering services are designed to support medical professionals and clinics.
Our property management answering service can help your business with a range of tasks
Our real estate phone answering services help both agencies and agents
Our live phone answering services provide a the perfect solution for small businesses
Our virtual receptionists and call-answering services assist accounting businesses in streamlining their phone answering
Our telephone answering services support allied health professionals to operate with increased efficiency
Ruby Receptionists’ Construction Answering Service offers a comprehensive solution for your communication needs.
Our contractor answering service means a real person will be answering your phones
Our corporate services are flexible enough to integrate seamlessly with your business requirements
Our dental answering service is designed to help dental clinics streamline their operations.
Our virtual receptionist solutions help franchises systemise their business phone calls across all locations
Our legal answering service for lawyers and law firms is designed to meet the specialised needs of the legal industry.
Our medical answering services are designed to support medical professionals and clinics.
Our property management answering service can help your business with a range of tasks
Our real estate phone answering services help both agencies and
agents
Our live phone answering services provide a the perfect solution for small businesses
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