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Let The Professionals Take Your Calls

Unlike many of our competitors, the receptionists that answer your calls during business hours are local Australian professional receptionists. While it would be cheaper to employ offshore receptionists we believe that it is important that the person answering your calls has a good understanding of the local business culture and the local environment.

We employ in excess of 50 mature, cheerful receptionists who work from various locations within Australia. We have a rigorous recruitment program whereby we employ individuals who have extensive experience plus a polite, friendly and business like manner. Our customers regularly compliment us on the efficiency and professionalism demonstrated by our team and their enthusiasm to go that extra mile for our customers.

The Ruby telephone answering system provides our receptionists with all of the information that they need to answer your calls promptly, in your company name, as well as handle calls exactly as you require. Our receptionists can introduce and transfer calls to specific staff or departments, whether you have 1 or 10,001 staff and departments. Alternatively the receptionists can provide your customers with specific information or they can take a message that can be sent by SMS and/or email to the relevant staff member or department.

Ruby is so genuine that your callers will think our receptionists are sitting in your offices. Yes, it is that real!

We Answer Promptly And Efficiently

In our SLA's we state that we will answer 90% of your calls within 3 rings. We think that it is extremely important to be prompt when answering calls. When you combine this promptness with our friendly, professional and couteous nature you get an absolute world class level of service.

A Live Answering Service Is Important

People don't like talking to machines. If you rely solely on an answering machine to take your messages then the likelihood is that you will be losing business. With a live answering service from Ruby Receptionist Services we can make sure that we capture all potential new enquiries to your business.