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Virtual Telephone Number Australia - Makes Sense

Small businesses play a critical role in boosting Australia’s economy, but it’s not always easy to launch and manage a successful venture. One of the most important considerations for Australian business owners is communicating and staying in touch with customers, clients and employees. It’s not always possible to man a desk 24-hours-a-day or stay in the same place throughout the working day. With a virtual phone number, your clients can contact you, no matter where you are, or what time of day it is. As every call represents an opportunity, it’s beneficial to consider the potential advantages of using a virtual telephone number for your small business.

What is a virtual telephone number?

Most of us associate a phone number with a physical device. With a virtual telephone number, the digits are not linked to a specific phone or switchboard. Through advanced VoIP technology, calls are routed to the virtual phone number. This phone number can be reached by any caller in any location with access to an Internet connection. Using a virtual phone number eliminates restrictions associated with cell coverage or phone companies, providing a flexible, innovative, affordable solution for small businesses in Australia.

What are the benefits of a virtual telephone number for small businesses?

Running a small business can sometimes feel like spinning multiple plates. If your team is working on a new marketing campaign, providing treatments for patients or clients, serving customers, or processing orders, the last thing you need is for the phone to be ringing constantly with nobody available to answer it. Using a virtual phone number gives businesses flexibility, as you can forward calls to the virtual number to reduce the risk of missing calls and cater for remote working. If you haven’t come across virtual telephone numbers before, or you’d like to learn more, here are some of the key benefits for businesses:

Reducing the number of missed calls

Missed calls can be incredibly costly for small businesses. Every time your phone rings out, there could have been a customer wanting to place an order or sign up for a subscription. Using a virtual phone number enables you to route calls to a landline or a mobile number or to connect a computer or mobile device. If you’re on the move, or you’re taking a few days away from the office, you can ensure you’re still contactable, reducing the risk of missing calls and losing leads and prospects. Research suggests that 85% of customers who don’t have their calls answered won’t ring back.

Improving customer service

One of the most common complaints customers have is being unable to speak to a human being. Statistics from American Express revealed that 40% of consumers would rather speak to an adviser to resolve an issue and customers are willing to spend up to 17% more with a company that provides exceptional customer service. Another key consideration for businesses is the gravitas linked to online reviews. More than 90% of consumers now check reviews. If you answer calls promptly, this will help to prevent losing customers and missing out on new orders and it will also improve your chances of receiving positive feedback.

Saving money

Managing expenses and cash flow is a major challenge for small business owners. If you’re looking to maximise profits, it’s beneficial to look for innovative ways to provide a superior service at a lower cost. A virtual telephone number is a cost-effective solution, which cuts the cost of making and receiving calls dramatically, no matter whether you’re contacting customers in your local area, a different state or even a foreign country.

Run your business on the go

More and more businesses are embracing remote working and offering flexible arrangements for their employees. Figures from the Australian Bureau of Statistics show that over a third of adults are now working from home on a regular basis, and this number is set to increase rapidly in the aftermath of the Coronavirus crisis. Traditional phone lines and numbers do not cater for life on the go. With a virtual telephone number, you can move from office to office, work from home, or take a call while you wait to board a flight with minimal effort.

Creating a professional image

Brand image should be an essential consideration for all business owners. If a customer calls you, you want them to form a positive first impression. If the call rings out, or the person who answers is not ready to take the call or they’re in a busy office where it’s impossible to hear, this will set the wrong tone. By forwarding calls, you can create a professional image and ensure your customer enjoys a memorable experience for the right reasons. Some businesses may start life at a kitchen table, a spare bedroom or a garage, but that doesn’t mean that they can’t establish a reputation based on professionalism and reliability. Having access to a virtual number will help you convey the right message.

Is a virtual telephone number right for my business?

If you run a business and you’re struggling to handle calls because your team is busy, you spend a lot of time away from the office or you work on the go, you could benefit from a virtual phone number. With a virtual telephone number, you can manage your business on the move, lower the risk of missing calls and ensure you present a professional image.

Final thoughts

Many Australian business owners are looking for innovative ways to save money and stay connected. A virtual telephone number offers an incredible opportunity to reduce expenses, increase lead conversion, improve customer service and enjoy greater flexibility. With this service, you can take calls no matter where you are, you can connect customers with your team and you can move around without worrying about losing out on sales or letting your clients down. To find out more, why not get in touch today?