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What is a telephone answering service and why do I need one?

The modern telephone answering service is a relatively new phenomenon that has been enhanced by cloud technology. Basically, an answering service is where you forward your incoming calls to a separate business and they answer the calls in your businesses name. These calls are then forwarded through to you so that you can deal with them in your own time.

There are a variety of terms that are used when people are talking about telephone answering services and they generally mean much the same thing. These terms include virtual receptionist, virtual reception, cloud answering service and virtual assistant service (this can however refer to an actual assistant rather than a receptionist).

How do I send my calls to the virtual receptionist

This is quite easy. With all phone systems, PABX's and PBX's you have the option to forward your calls to another number. You would generally do this either straight away if you are unable to take any calls or after a certain number of rings if you want the option of answering those calls. With Ruby Receptionists we allocate a unique telephone number to your business when we set up your account. You then forward all calls to this unique telephone number. This number is then the number that our receptionists answer when answering your calls.

What message do my callers get

With Ruby Receptionists your callers will receive a unique greeting that has been agreed with you. This greeting can be changed at any time so if you want to have a specific seasonal message during the holiday period you can put that greeting on. Also, if you are going away or if there are extenuating circumstances then you can notify your customers of this in the greeting.

How do I receive my messages

You can either receive your messages by email or you can receive a text. There is a small fee involved in receiving messages by text. We find that the majority of our customers these days receive emails to their smart phones anyway so it makes sense to get your alerts via email.

What does it cost?

Different answering service companies will have different charging structures. Some companies charge on a per call basis and some charge on a per minute basis. Here at Ruby we try to make it as simple as possible for our customers and have a variety of cost effective packages that you can choose from.

If you are interested in getting a telephone answering service then why not talk to one of our friendly customer service representatives today on 1300 72 10 73 and we can sign you up for a free 7 day trial. It really does make great business sense.