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Message Taking Service From Just $19 Per Month

With our entry-level virtual receptionist option, we capture all callers’ messages and promptly send them to you via SMS or email
24H Support

Message Taking

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Australian Based Receptionists

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These Companies Trust Our Message Taking Service

Outsourced Receptionist Service
Business Phone Answering Service

Ensure All Your Business Calls Are Answered With Our Message Taking Service

In today’s fast-paced business environment, missing a call can mean missing an opportunity. Unanswered calls can lead to dissatisfaction among your clients and potential customers.

Missed calls mean missed information, opportunities, and potential damage to your business reputation. You might feel frustrated balancing your work and answering every incoming call, especially during peak times.

With message express, we ensure no call goes unanswered. Every message is instantly captured and forwarded via email or SMS so you stay connected and your business thrives. You can focus on your core operations, knowing your calls are in expert hands.

Adelaide Phone Answering Service

Elevate Your Business Communication with Our Message Taking Service

In the quest for a reliable solution to capture every important call detail, you want a strategy that ensures every message is meticulously taken and communicated. Ruby Receptionist assists businesses by…
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Boosting Efficiency

Message Express ensures every call detail is recorded precisely and professionally, freeing your time for other essential business operations.

Management 1

No Detail Overlooked

We guarantee you peace of mind, ensuring no critical call detail is overlooked, even during after-hours.

Management 2

Tailored Service Plans

We offer customized service plans tailored to the unique needs of your business, including specialized call handling, scheduling, and more, providing you with an adaptable solution to your communication needs.

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Pricing

See Below For The Complete Range Of Our Message Taking Services

MessageExpress

$19/ month*

Includes:

MessageExpress 25

$60/ month*

Includes:

MessageExpress 50

$100/ month*

Includes:

For Larger Plans Click Below

What our clients say...

5/5

My Clients Are Always Impressed

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan

Director / Support – Real Advantage Solutions
5/5

Your Receptionist Service Has Been Excellent

Hi Michael, I was just updating some info on our account settings via your website and it occurred to me that your receptionist service has been excellent and I wanted to let you know. All the girls are great, in particular Hollie is always so upbeat and professional. Thank you for your excellent service.

Lindon Garske

Director – Bodymind Wellness Centre

Why Choose Our Message Management Solutions

Experience outstanding professionalism and reliability with our exceptional message management solutions. Here’s why our service sets the standard:

Expert Australian Receptionists

Our message management service employs highly skilled receptionists based in Australia. With a deep understanding of the local business landscape, they expertly handle your calls, ensuring every caller enjoys an exceptional customer service experience.

24/7 Service Availability

Our message management services operate 24 hours a day, seven days a week. This guarantees that your calls will always be answered, irrespective of business hours or time zone differences. With our service, your business remains accessible around the clock.

Streamlined Call Handling

Our professional virtual receptionists efficiently manage incoming calls, ensuring callers are greeted with friendly, knowledgeable assistance that aligns with your brand’s image.

Customized Notifications

Stay informed about important calls and messages through customized notifications sent directly to your preferred communication channels, such as email or SMS.

Adaptable Call Routing

Our virtual receptionist services offer flexible call routing options to suit your business needs. This ensures that your clients reach the right person or department without any hassle.

Tailored Message Management

We provide personalized message management solutions, capturing all essential information from each call and delivering it concisely and organised.

Enhanced Customer Satisfaction

Choosing our message management service will elevate the customer service experience, increasing customer satisfaction and loyalty.
FAQs

Frequently Asked Questions

How do your receptionists ensure a professional message-taking experience?

Our expert Australian receptionists are highly skilled and extensively trained to provide friendly, knowledgeable assistance that seamlessly aligns with your brand’s image. With a deep understanding of the local business landscape, they consistently deliver top-notch customer service. In addition to their expertise, our receptionists undergo regular training sessions to stay updated on industry trends, best practices, and emerging technologies. This continuous learning enables them to handle diverse customer inquiries professionally and adaptively, ensuring a superior experience for every caller.

Is your service available round the clock?

Our comprehensive message management services answer calls 24/7, providing uninterrupted support regardless of business hours, weekends, or time zone differences. This round-the-clock availability guarantees that your calls will always be answered, ensuring your business remains accessible and responsive to clients and customers at all times. Our dedicated team of professionals works tirelessly to maintain exceptional quality and reliability in every interaction, allowing you to focus on expanding and nurturing your business without worrying about missed calls or opportunities.

Can I receive notifications about important calls and messages?

Absolutely! We offer customized notifications sent directly to your preferred communication channels, such as email or SMS, informing you about crucial calls and messages. These notifications ensure you never miss important information, allowing you to respond promptly and efficiently. You can also set notification frequency and content preferences, tailoring the system to meet your specific needs.

What if my business requires specific call routing options?

Our virtual receptionist services are adaptable and offer flexible call routing options to suit your unique business needs. This ensures clients reach the right person or department without any hassle. We work closely with you to develop a customized call routing plan that considers your organizational structure and preferred communication methods, resulting in a seamless experience for you and your callers.

How do you manage messages from incoming calls?

We provide tailored message management solutions, capturing all essential information from each call and delivering it concisely and organised to you. Our receptionists are trained to gather accurate and relevant details from callers, ensuring you receive comprehensive messages that allow you to take appropriate action. Additionally, we can categorize and prioritize messages based on your specific requirements, making it easier for you to manage your workload.

Does your service help improve customer satisfaction?

Choosing our message management solutions elevate your customer service experience, increasing customer satisfaction and loyalty. Our receptionists’ professional and friendly demeanour ensures that each caller feels valued and heard, leaving a positive impression of your business. Furthermore, our efficient and accurate message handling allows you to respond to inquiries in a timely manner, further enhancing your reputation for excellent customer service.

Are custom greetings available for my brand?

Yes, we can create personalized greetings that reflect your brand’s identity, ensuring a consistent and professional approach to answering your calls. We work with you to develop a custom script incorporating your brand’s unique voice and values, creating a welcoming and memorable experience for every caller. This attention to detail helps strengthen your brand image and fosters a sense of trust and familiarity among your customers.

Can your receptionists handle appointment scheduling?

In addition to managing calls, our virtual receptionists can handle appointment scheduling and calendar management, allowing you to focus on your core business operations. Our team is skilled at organizing and maintaining calendars, ensuring that appointments are scheduled efficiently and without conflicts. This comprehensive service saves you time, helps streamline your daily operations, and enhances your overall productivity.

Do you offer plans suitable for businesses of all sizes?

We provide a range of phone answering plans designed o cater to businesses across various industries and sizes, ensuring you find the perfect fit for your needs. Our flexible plans offer different levels of support and features, allowing you to choose the package that best aligns with your business goals and budget. As your business grows and evolves, you can easily upgrade or modify your plan to accommodate your changing requirements.

How do I get started with your message management solutions?

To get started, sign up for the free trial or visit the services page and explore the available options. Contact our support team for further guidance if you have any questions or need assistance. Our onboarding process is designed to be smooth and efficient, ensuring a seamless transition for your business. We’ll work closely with you to understand your specific needs, develop a customized plan, and train our receptionists to handle your calls in a manner that reflects your brand’s values and identity. Once everything is set up, you can enjoy the benefits of our exceptional message management services, knowing that your calls are in capable hands.

Our Message Taking Solutions Cater to Businesses Across Various Industries

Industries

Phone Answering Services For Every Kind Of Business...

Ruby has over 200 Australian-based receptionists providing a professional telephone answering service to 25,000 businesses. Our virtual receptionists have all received comprehensive training to ensure they answer calls correctly and know the industry regardless of the business.

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Accounting

Our virtual receptionists and call-answering services assist accounting businesses in streamlining their phone answering

A Representation Of The Healthcare Industry: Elements Include Stethoscope, Medical Cross, And Healthcare Icons.

Allied Health

Our telephone answering services support allied health professionals to operate with increased efficiency

Construction Icon

Construction

Ruby Receptionists’ Construction Answering Service offers a comprehensive solution for your communication needs.

A Visual Representation: Franchise Business Model With Logo, Locations, And Collaborative Icons.

Contractors

Our contractor answering service means a real person will be answering your phones

Representation Of A Corporate Entity: Logo, Office Buildings, Professionals In A Work Environment.

Corporate

Our corporate services are flexible enough to integrate seamlessly with your business requirements

A Logo Featuring Red Teeth With A Checkmark In The Top Right Corner, Set Against A White Background.

Dental

Our dental answering service is designed to help dental clinics streamline their operations.

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Franchises

Our virtual receptionist and call-answering solutions help franchise businesses systemise their business phone calls across all locations

Regulatory Compliance: Legal Documents, Scales Of Justice, And Official Seals In Visual Representation.

Legal

Our legal answering service for lawyers and law firms is designed to meet the specialised needs of the legal industry.

A Well-Stocked First Aid Kit That Is Essential For Emergency Medical Assistance Against A White Background.

Medical

Our medical answering services are designed to support medical professionals and clinics.

Visual Representation: Contract Document With Signatures, Symbolizing Legal Agreement And Commitment.

Property Management

Our property management answering service can help your business with a range of tasks

A Visual Representation: A House With Architectural Details, Roof, Windows, And Door In Color White Background.

Real Estate

Our real estate phone answering services help both agencies and agents

A Visual Representation Of A Red-Colored Store On A White Background.

Small Business

Our live phone answering services provide a the perfect solution for small businesses

Add User Icon

Accounting

Our virtual receptionists and call-answering services assist accounting businesses in streamlining their phone answering

A Representation Of The Healthcare Industry: Elements Include Stethoscope, Medical Cross, And Healthcare Icons.

Allied Health

Our telephone answering services support allied health professionals to operate with increased efficiency

Construction Icon

Construction

Ruby Receptionists’ Construction Answering Service offers a comprehensive solution for your communication needs.

A Visual Representation: Franchise Business Model With Logo, Locations, And Collaborative Icons.

Contractors

Our contractor answering service means a real person will be answering your phones

Representation Of A Corporate Entity: Logo, Office Buildings, Professionals In A Work Environment.

Corporate

Our corporate services are flexible enough to integrate seamlessly with your business requirements

A Logo Featuring Red Teeth With A Checkmark In The Top Right Corner, Set Against A White Background.

Dental

Our dental answering service is designed to help dental clinics streamline their operations.

Franchise Agreement Icon

Franchises

Our virtual receptionist solutions help franchises systemise their business phone calls across all locations

Regulatory Compliance: Legal Documents, Scales Of Justice, And Official Seals In Visual Representation.

Legal

Our legal answering service for lawyers and law firms is designed to meet the specialised needs of the legal industry.

A Well-Stocked First Aid Kit That Is Essential For Emergency Medical Assistance Against A White Background.

Medical

Our medical answering services are designed to support medical professionals and clinics.

Visual Representation: Contract Document With Signatures, Symbolizing Legal Agreement And Commitment.

Property Management

Our property management answering service can help your business with a range of tasks

A Visual Representation: A House With Architectural Details, Roof, Windows, And Door In Color White Background.

Real Estate

Our real estate phone answering services help both agencies and
agents

A Visual Representation Of A Red-Colored Store On A White Background.

Small Business

Our live phone answering services provide a the perfect solution for small businesses

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