Manage High Call Volumes with Our Efficient Overflow Phone Answering Service

Expert Call Handling

Flexible Support

Improved Customer Satisfaction

Book More Appointments

Close More Sales

Enhance Business Efficiency

Expert Call
Handling

Flexible
Support

Improved Customer Satisfaction

7 Day Free Trial

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Our Overflow Phone Answering Service Is Trusted By These Companies

Overflow Phone Answering Service

Overwhelmed with Calls? Our Overflow Phone Answering Service Keeps You on Track!

Are you struggling to manage high call volumes during busy times? Missing calls can result in lost leads and dissatisfied customers. Without an effective overflow solution, your business risks damaging its reputation and losing potential revenue.

Ruby Receptionist offers an efficient overflow phone answering service designed to handle your high call volumes seamlessly. Our professional receptionists ensure every call is answered promptly, allowing you to maintain exceptional customer service and focus on growing your business.

Choose Ruby Receptionist for Your Overflow Phone Answering Needs

Our overflow phone answering service ensures your business never misses a call, even during peak times.

Expert Call Handling

Our trained receptionists manage high call volumes professionally, ensuring your clients receive immediate attention.

Flexible Support

Adapt our services to your needs, providing additional coverage during busy periods.

Increased Customer Satisfaction

Every call is answered promptly, enhancing your clients’ experience and loyalty.

Detailed Call Logging

We maintain records of all interactions, giving you valuable insights into client communications.

24/7 Availability

Our team is always ready to help, ensuring your business is covered around the clock.

from Local Receptionists

Our Australian-based team understands your industry, ensuring quality responses tailored to your business.

Overwhelmed with Calls? We’re Here to Help!

Ruby Receptionist’s overflow phone answering service provides immediate support during peak times. Let us handle your calls and ensure your clients are always taken care of.

Claim Your Free Trial

Pricing

Overflow Answering Service Pricinglans

Our overflow call answering service can provide a plan tailored to your needs for handling overflow inbound calls. Explore the standard features below for more information on each package’s inclusions.

MESSAGE EXPRESS
VIRTUAL RECEPTIONIST
MY ASSISTANT / MY DIARY

Message Express

$25

/month*

Includes:

Pay As You Go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

For Larger Plans Click Get In Touch Below

Standard

$33

/month*

Includes:

Pay As You Go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click Get In Touch Below

MyAssistant / MyDiary

$49

/month*

Includes:

Pay As You Go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click Get In Touch Below

MESSAGE EXPRESS

Message Express

$25

/month*

Includes:

Pay As You Go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

For Larger Plans Click Get In Touch Below

VIRTUAL RECEPTIONIST

Standard

$33

/month*

Includes:

Pay As You Go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click Get In Touch Below

MY ASSISTANT / MY DIARY

MyAssistant / MyDiary

$49

/month*

Includes:

Pay As You Go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click Get In Touch Below

Here is What Our Clients Say About Our Phone Answering Services

I lost up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond, and if something is urgent, I am made aware, and call transfers take place.

Tim Donovan

Director

Real Advantage Solutions

I lost up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond, and if something is urgent, I am made aware, and call transfers take place.

Vince Monardo

Director

Haddonstone Australia

I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.

David Patmore

Director

Vision Training International

See More Testimonials

Industries

Phone Answering Services For Every Kind Of Business...

Allied Health

Our telephone answering services support allied health professionals to operate with increased efficiency

Contractors

Our contractor answering service means a real person will be answering your phones

Corporate

Our corporate services are flexible enough to integrate seamlessly with your business requirements

Dental

Our dental answering service is designed to help dental clinics streamline their operations.

Legal

Our legal answering service for lawyers and law firms is designed to meet the specialised needs of the legal industry.

Medical

Our medical answering services are designed to support medical professionals and clinics.

Property Management

Our property management answering service can help your business with a range of tasks

Real Estate

Our real estate phone answering services help both agencies and agents

Small Business

Our live phone answering services provide a the perfect solution for small businesses

How Our Overflow Phone Answering Service Works for You

Initial Consultation

We discuss your business’s call volume patterns and how we can provide additional support during peak times.

Forward Your Calls

Forward your overflow calls to our dedicated number, ensuring no call goes unanswered during busy periods.

We Handle Your Calls

Our skilled receptionists manage the incoming calls, providing professional and friendly responses on your behalf.

Receive Call Reports

Get detailed reports about your calls, including insights on peak times and client interactions.

Other Services

Ruby can also help with A...

Virtual Office

Give your business a
professional image with a
prime Location

Virtual Address

Enhance your business
credibility with a prestigious
virtual address.

Registered Office

Meet legal requirements with a
reliable registered office
address for official documents

FAQs

Frequently Asked Questions About Our Overflow Phone Answering Services

What is an overflow phone answering service?

An overflow phone answering service manages your incoming calls during peak times when your staff is busy. Ruby Receptionist ensures that all calls are handled promptly, preventing missed opportunities.

How does this service help my business?

It ensures that every call is answered, enhancing customer satisfaction and trust. By managing high call volumes efficiently, you can maintain your reputation and keep your clients happy.

Can I customise the call handling process?

Yes! We can tailor our call handling procedures to align with your business needs, ensuring every interaction reflects your brand and approach to client communication.

Are your receptionists located in Australia?

Yes, all of our receptionists are based in Australia, providing your clients with a friendly and familiar voice that understands local nuances and client needs.

How do I begin with your overflow service?

Simply contact us to discuss your needs, and we’ll assist you in setting up your overflow phone answering service quickly and effectively.