Small Business Answering Service From Just $19 Per Month

Streamline Your Communications, Free Up Your Time: Our Answering Service for Small Businesses Handles the Calls so You Can Handle the Business

Our Small Business Answering Service Is Trusted By These Companies

Our Small Business Answering Service Ensures That All Of Your Calls Are Answered

As a small business owner, managing a never-ending influx of calls while trying to focus on your primary responsibilities can be overwhelming and time-consuming.

Every missed call is a missed opportunity, potential revenue slipping through your fingers. You may lose crucial customer interactions, and your brand reputation could be at stake. However, hiring a full-time receptionist to handle calls isn’t always feasible or cost-effective.

A small business answering service solves this problem efficiently. Our trained professionals are available 24/7 to handle your calls, ensuring you never miss an opportunity. This saves you time, boosts your productivity, enhances your brand image, and ultimately drives your business growth.

How Our Answering Service Can Help Your Small Business...

What Our Clients Say About Our Answering Services For Small Business

★★★★★ 5/5

I am extremely happy with the service

I am extremely happy with the service as I do not have a full-time receptionist. So the beauty of your Live Answering Service, given I travel a lot, is that it is not location specific, so I can receive my calls and messages where ever I am, whilst the receptionist will also screen calls for me.

David Patmore

Director – Vision Training International

★★★★★ 5/5

I have found the service fantastic

I have found the service fantastic. It has created such a professional image that I have difficulty when a client wants to visit my office as I work from home. My clients have an image that my company is bigger than it is.

Richard Hill

Director – R & R Valuations

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Our Small Business Answering Services offers unparalleled assistance to entrepreneurs and small business owners with...

Australian Based Virtual Receptionists

Our professional answering service only employs Australian-based virtual receptionists. With their local knowledge and understanding of the unique nuances of Australian business, they provide a personalized live answering service to manage your business calls effectively. Their expertise enhances the customer experience and uplifts your small business’s image.

24/7 Telephone Answering Service

Running a small business is demanding, and being available to answer incoming calls around the clock is challenging. Our team solves this problem by offering a 24/7 telephone answering service, 365 days a year. No matter when your clients choose to call – after business hours, at weekends, or on public holidays, your business calls will always be answered by a friendly voice.

Expert Appointment Bookings

Our phone answering service’s key feature is its ability to handle appointment bookings efficiently. Our virtual receptionists are trained experts in managing calendars and scheduling appointments, transforming every call into a potential opportunity for sales calls and helping your small business to grow.

Customized Call Scripting for Small Businesses

Our team are equipped to answer business calls using customized scripts specifically designed for small businesses. This ensures that each call is handled with utmost professionalism and uniformity, maintaining consistency in communication and service regardless of call volume.

Prompt Response Times

We value your clients’ time as much as you do. Our commitment is to provide a fast, efficient response to all calls, aiming to answer within ten seconds or less, even during peak times. Our prompt response ensures no potential client or important conversation is left waiting.

Instant Notifications

Following every call, our virtual receptionist service promptly notifies you, understanding the critical nature of real-time communication in managing a small business. This feature lets you immediately act on urgent matters and ensure smooth operations.

Seamless Software Integration

Our virtual receptionists are skilled in call handling and familiar with various business management software commonly used in small businesses. This means they can easily integrate with your preferred tools, ensuring a seamless and efficient service for your business.

Ruby Provides A Cost Effective Answering Service For Small Business

How Our Answering Service Works

FAQs

Frequently Asked Questions About Our Small Business Answering Services

What is a small business answering service?

A small business answering service is a specialized service offering live answering, message-taking, call forwarding and telephone handling tailored to the needs of small businesses. This service ensures that all business calls from potential or existing clients are handled professionally, appointments are scheduled, and after-hours support is provided.

How does a small business answering service work?

Upon receiving an incoming call to your business, it’s redirected to our answering service. Here, our professionally trained phone operators handle the call, adhering strictly to your business-specific protocols and scripts.

Can a small business answering service handle after-hours calls?

Absolutely. We fully understand that the dynamics of small businesses often mean receiving calls well beyond standard office hours. Therefore, our live answering services operate 24/7, providing comprehensive, round-the-clock coverage for your business. Whether it’s an urgent customer inquiry, a potential business opportunity, or a supplier’s call, our virtual receptionists are always available to ensure no call goes unanswered. This dedicated service extends to all days of the week, weekends, and even public holidays. By handling your after-hours calls, we not only increase your accessibility and responsiveness but also enhance your company’s reputation for exceptional customer service. We aim to ensure every call is answered promptly and professionally, regardless of the time, contributing to your business’s growth and success.

Can the service manage appointment bookings?

Indeed, and much more than that. Our team of professional virtual receptionists is adept at scheduling appointments and skilled at managing an intricate web of schedules, deadlines, and time-sensitive commitments that often form the backbone of small business operations.

Having mastered the delicate art of appointment setting, they can transform a simple incoming call into a potential business opportunity. With comprehensive training and access to state-of-the-art scheduling tools, our virtual receptionists streamline the appointment booking process, handling everything from initial scheduling to reminders and rescheduling requests.

Will the answering service integrate with my business software?

Absolutely, and in fact, it’s one of the core elements that we prioritize. Our professional telephone answering service is designed not just to supplement but to integrate with your existing business management software seamlessly.

In small business operations, where time and efficiency are crucial, we understand the need for harmonious, integrated digital environments. That’s why our technology is built to be flexible and adaptable, capable of integrating with a wide array of business management software that small businesses commonly use. Whether it’s CRM, project management, or scheduling software, our service can fit right in.

How do I receive the messages taken by the professional answering service?

After each call, we promptly notify you of the call details via email and/or SMS. We also offer the option to transfer calls directly based on your preference.

Can the phone answering service handle calls from different types of clients?

Yes, our receptionists can handle calls from all kinds of clients your small business interacts with, following your specific instructions for each type of caller.

What happens during peak times or holidays?

Our team consists of over 200 receptionists. This enables our live answering service to handle high call volumes, including during peak times and holidays, ensuring no call to your small business goes unanswered.

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