Answering business calls while focusing on essential tasks can be an overwhelming challenge. Each missed call can mean a missed opportunity, potential client dissatisfaction, and a negative impact on business growth.
The incessant ringing disrupts workflow and productivity. The stress of missed calls and potential lost business opportunities can cause frustration, undermining your overall business objectives.
Our Virtual Receptionist Service addresses these issues head-on. Our professional receptionists handle your calls promptly, providing clients with a seamless and personalized experience. With our service, you can focus on driving your business forward, knowing experts handle your calls. We don’t just manage calls – we build customer relationships and create opportunities.
Available at a fraction of the cost of an in house receptionist
Focus on productive work whilst our receptionists answer your calls
Have a trained professional keeping your customers happy
Our virtual receptionist plans are specially tailored to fit your needs. Explore the standard features below for more information on each service’s inclusions, or reach out for a bespoke solution
Includes:
Includes:
Includes:
Includes:
Includes:
James Kelaher
Tim Donovan
All our virtual receptionists are based in Australia, ensuring they fully understand local business dynamics and cultural nuances. They are trained to provide excellent service round the clock, maintaining our commitment to high-quality standards in supporting your needs effectively and professionally.
A virtual receptionist is a cost-efficient solution for companies seeking a reliable way to manage their calls throughout the year. They offer a way to conserve valuable resources such as time and money while upholding a professional image.
Their responsibilities can extend beyond just providing a telephone answering service; they ensure efficient customer service, take detailed messages, and schedule appointments, among other tasks. They aim to provide comprehensive support that aids in smooth company operations, enhancing the overall customer experience.
Absolutely! We take pride in being a company owned and run in Australia. Our team, which has grown to over 200 strong, provides an exceptional virtual reception service that has already replaced in-house receptionists in more than 25,000 companies across Australia.
Our skilled receptionists are committed to bolstering your operations and delivering outstanding answering services to our Australian clientele. They are equipped to ensure that your customers are always met with friendly, professional assistance, contributing to an excellent caller experience.
In response to the Covid pandemic, we adapted our operations by downsizing our call centre. Today, our dedicated team members provide our live phone answering service from a virtual office. This transition not only maintains the high level of service our clients have come to expect but also ensures the safety and well-being of our staff.
The pricing for our virtual receptionist service is flexible, tailored to align with your specific needs and the level of service required. We offer a variety of packages designed to cater to a wide range of budgets, ensuring that every business, regardless of size, can benefit from our services.
One factor consistent across all our services is their cost-efficiency compared to a traditional in-house receptionist. When you opt for our virtual receptionist service, you’re guaranteed to reap substantial cost savings. This makes our service a practical choice for managing your calls professionally and a financially smart decision.
An exceptional virtual receptionist is crucial in facilitating your growth, allowing you to concentrate on tasks integral to your success. They should be available to handle phone calls during traditional business hours and out-of-hours, ensuring that your customer service remains uninterrupted and responsive.
These professionals should be equipped to answer calls as needed, ensuring no customer query goes unanswered and no potential opportunity is missed. Their role isn’t confined to a physical location; they should be mobile and adaptable, catering to your needs wherever necessary.
Lastly, a top-notch virtual receptionist should combine professionalism with a congenial phone demeanour. They should be capable of representing your brand in the best possible light, leaving a positive and lasting impression on every caller. This blend of professionalism and friendliness ensures that each customer interaction is satisfactory and delightful.
Our Ruby virtual receptionist service stands ready at all times, 24/7, to manage your incoming calls. We are committed to providing a service that guarantees availability and embodies flexibility and reliability. This constant readiness to respond to your calls ensures that your business remains responsive and approachable, irrespective of the time of day or night.
One of our primary objectives is to handle all customer inquiries promptly and efficiently. Our team is proficient and equipped to manage various inquiries, ranging from general questions about your services to more complex customer concerns. We understand the importance of speedy and accurate responses in maintaining customer satisfaction and fostering stronger relationships.
A Virtual receptionist and a virtual assistant serve different roles depending on the nature of support they deliver and to whom they cater. A virtual receptionist primarily interfaces with your clientele, employing various communication channels such as phone calls and live chats to ensure seamless customer service.
On the other hand, a virtual assistant’s role tends to focus more on providing direct assistance to you and your business team. They usually handle administrative tasks and other specific tasks assigned by the team, helping improve the overall efficiency of your business operations.
Over 25,000 Australian Businesses Use Our Virtual Receptionist Service To
We take your calls and messages and then instantly update you via email or sms
Never miss a customer call again with our 24/7 live phone answering service
Your phone calls are answered 24/7 with our after-hours answering services
When your call volume gets too much, we are here to support you
Ensure business continuity with our temporary phone answering services
Outsource your reception at a fraction of the price of an in-house receptionist
When your call volume gets too much, we are here to support you
Experience immediate, expert call handling tailored to your business needs, guaranteeing prompt and personalized attention for your clients.
An accurate and efficient recording of crucial information from incoming calls empowers you to respond promptly and effectively to your client's requirements.
Maintain ongoing communication with customers beyond standard business hours, delivering high responsiveness and service.
Effectively manage increased call volumes without compromising customer service quality, ensuring every client receives the care they deserve.
Depend on reliable short-term call management solutions during peak seasons or staff shortages, guaranteeing continuous communication with your clients.
Leverage expert appointment scheduling and calendar management for optimal organization, streamlining your business operations and boosting productivity.
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