Answering Service
Australian Based Receptionists
No Lock In Contract
In today’s business world, every call is a potential opportunity. However, juggling calls and other tasks can be challenging. It’s like having two jobs – managing customer service and running your business.
Enter Ruby. We offer a 24/7 live answering service designed for busy businesses like yours. Our trained operators handle calls with professionalism, ensuring no opportunity is missed.
With Ruby, you can say goodbye to constant interruptions and focus on growing your business. We don’t just answer calls – we create opportunities.
Never miss a customer call again with our 24/7 live phone answering service
We take your calls and messages and then instantly update you via email or sms
Your phone calls are answered 24/7 with our after-hours answering services
When your call volume gets too much, we are here to support you
Ensure business continuity with our temporary phone answering services
Outsource your reception at a fraction of the price of an in-house receptionist
Never miss a customer call again with our 24/7 live phone answering service
We take your calls and messages and then instantly update you via email or sms
Your phone calls are answered 24/7 with our after-hours answering services
When your call volume gets too much, we are here to support you
Ensure business continuity with our temporary phone answering services
Outsource your reception at a fraction of the price of an in-house receptionist
Unsure whether we are right for you? Instantly set up your virtual receptionist and call answering, have your essential calls answered by our Australian receptionists, and test our service with a 7-day free trial.
Let our answer phone service take care of your calls so you can get on with your business.
The Live Answering Service is an invaluable asset to my business. Running a small business means you must wear many hats and can not always answer an incoming call. Your service has allowed me to take back control of my incoming calls.
I lost up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond, and if something is urgent, I am made aware, and call transfers take place.
My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan
By accident, I found you guys some three years ago, initially deciding to use you to assist with cost cutting.
Today we continue to use your services. We found your answering services designed and equipped with the necessary information to handle our calls efficiently. Your answering services make a huge difference when we receive a customer call. They direct customer and supplier inquiries straight to the relevant person.
Not only is this incredibly cost-effective, but it is also very personalized, and our virtual receptionist doesn’t take holidays, sick days, or superannuation. I recommend your services to anyone requiring a phone answering service.
Vince Monardo
Ruby has over 200 Australian-based receptionists providing a professional telephone answering service to 25,000 businesses. Our virtual receptionists have all received comprehensive training to ensure they answer calls correctly and know the industry regardless of the business.
Our telephone answering services support allied health professionals to operate with increased efficiency
Our contractor answering service means a real person will be answering your phones
Our corporate services are flexible enough to integrate seamlessly with your business requirements
Our legal answering service for lawyers and law firms is designed to meet the specialised needs of the legal industry.
Our medical answering services are designed to support medical professionals and clinics.
Our property management answering service can help your business with a range of tasks
Our real estate phone answering services help both agencies and agents
Our live phone answering services provide a the perfect solution for small businesses
Our telephone answering services support allied health professionals to operate with increased efficiency
Our contractor answering service means a real person will be answering your phones
Our corporate services are flexible enough to integrate seamlessly with your business requirements
Our dental answering service is designed to help dental clinics streamline their operations.
Our legal answering service for lawyers and law firms is designed to meet the specialised needs of the legal industry.
Our medical answering services are designed to support medical professionals and clinics.
Our property management answering service can help your business with a range of tasks
Our real estate phone answering services help both agencies and
agents
Our live phone answering services provide a the perfect solution for small businesses
We walk you through our onboarding process and how you want your calls answered
You forward your phone to our receptionists, who then answer calls on your behalf
Our receptionists will answer your business calls with your custom greeting
We can introduce calls to you, and/or update you via email and/or sms
Ruby’s live call answering service provides businesses with a professional, friendly and affordable way to manage their phone calls. They can help you save time and money by providing efficient customer service, taking messages, scheduling appointments, etc.
All of our live call staff are based in Australia. This ensures that your customers never go to voice mail again and are always able to speak to a real person with local knowledge.
Ruby can support your business requirements with a complete range of allocated to them. They can answer the phone, call transfers, screen calls, take detailed messages, manage appointment booking, answer faqs, process payments and more. If you need Ruby to handle all your calls, then we can.
The price of our phone answering plans varies depending on the package and the level of service you require. This can range from basic phone answering services to more complex live answering service plans built bespokely for your business. These are often inclusive of customised scripts and more complete call centre services. We have packages to suit all budgets and needs and ensure that our prices are reasonable, and no matter which option you choose business will receive great support and your customers will be taken care of.
An excellent live answering service should help your business grow your business and enable you to focus on the work that matters. A basic answering service should be available during both business hours and out-of-hours and be able to answer calls as required. They should be mobile, professional, and have a friendly phone manner.
The Ruby live answering service is available to answer all your customers calls 24/7, 365 days of the year. This is inclusive of public holidays. We provide a flexible and reliable service to ensure that all your customer inquiries are handled promptly and that you never miss a call. We provide live answering services to support you during standard business and out-of-hours.
We work hard to ensure all of our customers are happy, however understand that this is not always the case. If you are unhappy with our telephone answering services, our customer service team will be available to speak to you. Due to our years of experience and highly optimised call management process, we have complete confidence in supporting your business needs.
Outside of our live answering service, Ruby can also help you source a virtual office, provide virtual office addresses, give you a virtual assistant and ensure that all your calls are always transferred to the correct on-call person. Our Australian-based call centres provide cost-effective business solutions to over 25,000 Australian businesses, providing for their business needs and ensuring no customer call goes unanswered.
When answering the phone, our staff will great your customers with your business name, and a custom script of your choosing. This will ensure that every customer contact is a positive one.
Once you have chosen from our range of virtual receptionist plans, our call answering team can start answering your customer calls within 24 to 48 hours. The speed of set up also depends on your requirements, and we understand that a simple phone messaging service for small businesses needs may be less complex than those of a larger corporation.
Have experts managing your calls at a fraction of the price of an in-house receptionist.
Give your business a professional image with a prime
location
Enhance your business credibility with a prestigious virtual
address.
We provide call answer services to over 1000 Adelaide based businesses
We support over 5000 Brisbane based businesses with our call answering service
Over 12,000 Melbourne businesses use our call answering service
Over 1200 Perth based businesses use our call answering
Over 16,000 Sydney Based Businesses use our call answer
We provide call answer services to over 1100 Adelaide based businesses
We support over 4000 Brisbane based businesses with our call answering service
Over 7500 Melbourne businesses use our call answering service
Over 1500 Perth based businesses use our call answering
Over 11,000 Sydney Based Businesses use our call answer
YES! ANSWER MY CALLS
FOR FREE!*
START YOUR 7 DAY TRIAL TODAY
