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Professional Phone Answering Services From Just $19 Per Month

We provide the support you need to drive more sales and grow your business with a better customer experience
24H Support

Answering Service

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Australian Based Receptionists

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Our Phone Answering Services Are Trusted By These Companies

Outsourced Receptionist Service
Business Phone Answering Service

Are You Missing Calls – And Opportunities?

In today’s business world, every call is a potential opportunity. However, juggling calls and other tasks can be challenging. It’s like having two jobs – managing customer service and running your business.

Enter Ruby. We offer a 24/7 live answering service designed for busy businesses like yours. Our trained operators handle calls with professionalism, ensuring no opportunity is missed.

With Ruby, you can say goodbye to constant interruptions and focus on growing your business. We don’t just answer calls – we create opportunities.

Professional Corporate Phone Answering Service In A Office With Dedicated Receptionists - Live Answering Service &Amp; Australian Virtual Receptionist - About Ruby.

Ruby Receptionist Services Can Help You With ...

Phone Answering Service Sydney

Live Answering

Never miss a customer call again with our 24/7 live phone answering service

Phone Receiver With 'Instant Call' Text On Screen, Indicating Quick And Efficient Communication.

Message Taking

We take your calls and messages and then instantly update you via email or sms

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After Hours Answering

Your phone calls are answered 24/7 with our after-hours answering services

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Overflow Answering

When your call volume gets too much, we are here to support you

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Temporary Answering

Ensure business continuity with our temporary phone answering services

24H Call Service

Outsourced Reception

Outsource your reception at a fraction of the price of an in-house receptionist

Phone Answering Service Sydney

Live Answering

Never miss a customer call again with our 24/7 live phone answering service

Phone Receiver With 'Instant Call' Text On Screen, Indicating Quick And Efficient Communication.

Message Taking

We take your calls and messages and then instantly update you via email or sms

A Phone With A Red Telephone Receiver And Transmitter And A White Keypad Is Depicted In The Logo.

After Hours Answering

Your phone calls are answered 24/7 with our after-hours answering services

Customg W

Overflow Answering

When your call volume gets too much, we are here to support you

Customer Call White Icon

Temporary Answering

Ensure business continuity with our temporary phone answering services

24H Call Service

Outsourced Reception

Outsource your reception at a fraction of the price of an in-house receptionist

Why Ruby Is The Best Choice For Your Business...

Australian Based Receptionists

All of our virtual reception live operators are based in Australia

24/7 live telephone answering

Our live phone answering service operates 24/7, 365, meaning you will never miss a call again, no matter the time of day.

No lock-in contracts

For maximum flexibility, we offer month-to-month subscriptions with no lock-in and zero cancellation fees meaning you can scale up (or down) as your needs evolve.

Free Mobile App & Web Portal

Here you can easily manage your virtual receptionist, listen back to voicemails, manage your greeting, call divert, and messaging settings.

1300/1800 numbers

For your call answering, forward your existing inbound number to the free local direct in-dial number provided or update your main business phone number to a 1300 or 1800. We can also help with additional campaign-specific virtual inbound numbers as required.

Custom Greetings

Your virtual receptionist is trained to use the custom greeting that you choose. This gives a great customer experience when your business phone calls are answered.

Appointment Setting

Our virtual reception service also allows for appointment setting, cancellations, and diary management – in the tools of your choice.

7-Day Free Trial

Unsure whether we are right for you? Instantly set up your virtual receptionist and call answering, have your essential calls answered by our Australian receptionists, and test our service with a 7-day free trial.

Let our answer phone service take care of your calls so you can get on with your business.

What Our Clients Say...

Having worked with over 25,000 businesses, our clients have a lot of good things to say about Ruby…
5/5

Your Service Has Allowed Me To Take Back Control Of mY Incoming Calls

The Live Answering Service is an invaluable asset to my business. Running a small business means you must wear many hats and can not always answer an incoming call. Your service has allowed me to take back control of my incoming calls.

I lost up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond, and if something is urgent, I am made aware, and call transfers take place.

My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan

Director – Director/Support – Real Advantage Solutions
5/5

I recommend Your Services to Anyone Require An Answering Service

By accident, I found you guys some three years ago, initially deciding to use you to assist with cost cutting.

Today we continue to use your services. We found your answering services designed and equipped with the necessary information to handle our calls efficiently. Your answering services make a huge difference when we receive a customer call. They direct customer and supplier inquiries straight to the relevant person.

Not only is this incredibly cost-effective, but it is also very personalized, and our virtual receptionist doesn’t take holidays, sick days, or superannuation. I recommend your services to anyone requiring a phone answering service.

Vince Monardo

Director – Haddonstone Australia

Our Phone Answering Services Give You More Time To Focus On The Things That Matter. – Like Growing Your Business

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Industries

Phone Answering Services For Every Kind Of Business...

Ruby has over 200 Australian-based receptionists providing a professional telephone answering service to 25,000 businesses. Our virtual receptionists have all received comprehensive training to ensure they answer calls correctly and know the industry regardless of the business.

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Accounting

Our virtual receptionists and call-answering services assist accounting businesses in streamlining their phone answering

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Allied Health

Our telephone answering services support allied health professionals to operate with increased efficiency

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Construction

Ruby Receptionists’ Construction Answering Service offers a comprehensive solution for your communication needs.

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Contractors

Our contractor answering service means a real person will be answering your phones

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Corporate

Our corporate services are flexible enough to integrate seamlessly with your business requirements

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Dental

Our dental answering service is designed to help dental clinics streamline their operations.

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Franchises

Our virtual receptionist and call-answering solutions help franchise businesses systemise their business phone calls across all locations

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Legal

Our legal answering service for lawyers and law firms is designed to meet the specialised needs of the legal industry.

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Medical

Our medical answering services are designed to support medical professionals and clinics.

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Property Management

Our property management answering service can help your business with a range of tasks

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Real Estate

Our real estate phone answering services help both agencies and agents

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Small Business

Our live phone answering services provide a the perfect solution for small businesses

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Accounting

Our virtual receptionists and call-answering services assist accounting businesses in streamlining their phone answering

A Representation Of The Healthcare Industry: Elements Include Stethoscope, Medical Cross, And Healthcare Icons.

Allied Health

Our telephone answering services support allied health professionals to operate with increased efficiency

Construction Icon

Construction

Ruby Receptionists’ Construction Answering Service offers a comprehensive solution for your communication needs.

A Visual Representation: Franchise Business Model With Logo, Locations, And Collaborative Icons.

Contractors

Our contractor answering service means a real person will be answering your phones

Representation Of A Corporate Entity: Logo, Office Buildings, Professionals In A Work Environment.

Corporate

Our corporate services are flexible enough to integrate seamlessly with your business requirements

A Logo Featuring Red Teeth With A Checkmark In The Top Right Corner, Set Against A White Background.

Dental

Our dental answering service is designed to help dental clinics streamline their operations.

Franchise Agreement Icon

Franchises

Our virtual receptionist and call-answering solutions help franchise businesses systemise their business phone calls across all locations

Regulatory Compliance: Legal Documents, Scales Of Justice, And Official Seals In Visual Representation.

Legal

Our legal answering service for lawyers and law firms is designed to meet the specialised needs of the legal industry.

A Well-Stocked First Aid Kit That Is Essential For Emergency Medical Assistance Against A White Background.

Medical

Our medical answering services are designed to support medical professionals and clinics.

How Our Answering Service Works

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Get Started

We walk you through our onboarding process and how you want your calls answered

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Client Calls

You forward your phone to our receptionists, who then answer calls on your behalf

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We Answer

Our receptionists will answer your business calls with your custom greeting

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We Update You

We can introduce calls to you, and/or update you via email and/or sms

FAQs

Frequently asked questions

Why should I get a phone answering service?

Ruby’s live call answering service provides businesses with a professional, friendly and affordable way to manage their phone calls. They can help you save time and money by providing efficient customer service, taking messages, scheduling appointments, etc.

Where are your live operators based?

All of our live call staff are based in Australia. This ensures that your customers never go to voice mail again and are always able to speak to a real person with local knowledge.

What does a phone answering service do?

Ruby can support your business requirements with a complete range of allocated to them. They can answer the phone, call transfers, screen calls, take detailed messages, manage appointment booking, answer faqs, process payments and more. If you need Ruby to handle all your calls, then we can.

How much does a phone answering service cost?

The price of our phone answering plans varies depending on the package and the level of service you require. This can range from basic phone answering services to more complex live answering service plans built bespokely for your business. These are often inclusive of customised scripts and more complete call centre services. We have packages to suit all budgets and needs and ensure that our prices are reasonable, and no matter which option you choose business will receive great support and your customers will be taken care of.

What makes an excellent telephone answering service?

An excellent live answering service should help your business grow your business and enable you to focus on the work that matters. A basic answering service should be available during both business hours and out-of-hours and be able to answer calls as required. They should be mobile, professional, and have a friendly phone manner.

When is Ruby available to answer the phone?

The Ruby live answering service is available to answer all your customers calls 24/7, 365 days of the year. This is inclusive of public holidays. We provide a flexible and reliable service to ensure that all your customer inquiries are handled promptly and that you never miss a call. We provide live answering services to support you during standard business and out-of-hours.

What happens if I'm unhappy with the Ruby?

We work hard to ensure all of our customers are happy, however understand that this is not always the case. If you are unhappy with our telephone answering services, our customer service team will be available to speak to you. Due to our years of experience and highly optimised call management process, we have complete confidence in supporting your business needs.

What other services can Ruby help with?

Outside of our live answering service, Ruby can also help you source a virtual office, provide virtual office addresses, give you a virtual assistant and ensure that all your calls are always transferred to the correct on-call person. Our Australian-based call centres provide cost-effective business solutions to over 25,000 Australian businesses, providing for their business needs and ensuring no customer call goes unanswered.

How will my customers be greeted by Ruby staff?

When answering the phone, our staff will great your customers with your business name, and a custom script of your choosing. This will ensure that every customer contact is a positive one.

How quickly can Ruby start answering my calls?

Once you have chosen from our range of virtual receptionist plans, our call answering team can start answering your customer calls within 24 to 48 hours. The speed of set up also depends on your requirements, and we understand that a simple phone messaging service for small businesses needs may be less complex than those of a larger corporation.
Other Services

Ruby can also help with A...

Phone Answering Service Sydney

Virtual Receptionist

Have experts managing your calls at a fraction of the price of an in-house receptionist.

Destination

Virtual Office

Give your business a professional image with a prime
location

Virtual Office Setup With A Laptop, Notebook, And Smartphone, Representing Remote Work And Flexible Business Solutions.

Virtual Address

Enhance your business credibility with a prestigious virtual
address.

Locations

Locations We Serve..

A Map Showcasing Iconic Landmarks Of Adelaide, Capturing The City'S Charm And Cultural Heritage.

Adelaide

We provide call answer services to over 1000 Adelaide based businesses

Breathtaking View Of Brisbane, Showcasing Its Stunning Cityscape And Waterfront - Ruby Receptionist.

Brisbane

We support over 5000 Brisbane based businesses with our call answering service

Iconic Cityscape Of Melbourne, Australia, Showcasing Its Vibrant Urban Landscape - Ruby Receptionist.

Melbourne

Over 12,000 Melbourne businesses use our call answering service

Visual Representation: Perth City With Iconic Landmarks, Tall Buildings, Parks, And Waterfront Views.

Perth

Over 1200 Perth based businesses use our call answering

A Depicting Sydney'S Iconic Landmarks: Opera House, Harbour Bridge, Defining The City'S Identity.

Sydney

Over 16,000 Sydney Based Businesses use our call answer

A Map Showcasing Iconic Landmarks Of Adelaide, Capturing The City'S Charm And Cultural Heritage.

Adelaide

We provide call answer services to over 1100 Adelaide based businesses

Breathtaking View Of Brisbane, Showcasing Its Stunning Cityscape And Waterfront - Ruby Receptionist.

Brisbane

We support over 4000 Brisbane based businesses with our call answering service

Iconic Cityscape Of Melbourne, Australia, Showcasing Its Vibrant Urban Landscape - Ruby Receptionist.

Melbourne

Over 7500 Melbourne businesses use our call answering service

Visual Representation: Perth City With Iconic Landmarks, Tall Buildings, Parks, And Waterfront Views.

Perth

Over 1500 Perth based businesses use our call answering

A Depicting Sydney'S Iconic Landmarks: Opera House, Harbour Bridge, Defining The City'S Identity.

Sydney

Over 11,000 Sydney Based Businesses use our call answer

Want To Try Our Phone Answering Services For Free?

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