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Dental Answering Service From Just $19 Per Month

Our virtual dental receptionists are equipped to support dental practices of all sizes, regardless of whether you are an individual specialist or a prominent dental clinic.
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Answering Service

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Australian Based Receptionists

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No Lock In Contract

Phone Answering Service Receiptionist

Australian Dental Offices Trust Us To Provide The Best Virtual Dental Receptionist Service

Dental Answering Service
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Our Dental Answering Services Ensure That All Of Your Practices Calls Are Answered

We understand that every call is crucial in the hustle and bustle of a dental practice. Missed calls could mean missed appointments, a loss of potential new patients, and a deterioration in the patient-practice relationship. However, consistently answering every call can become daunting amid the demanding schedules of patient consultations, treatments, and paperwork.

The phone’s incessant ringing disrupts the smooth workflow, increasing stress and the potential for errors. Every missed call contributes to lost opportunities, putting pressure on the practice’s growth and reputation. There’s also the worry of unsatisfied patients who can’t reach you when they need to.

Our Answering Service is the solution to these challenges. We offer professionally trained virtual receptionists who understand the specifics of a dental practice. They answer all of your phone calls promptly and professionally, ensuring your patients feel valued and cared for. This lets you and your staff concentrate on providing superior dental care, knowing your calls are handled expertly. Consider us not merely an answering service but an essential part of your dental team, turning each call into potential patient satisfaction and practice growth opportunities.

Legal Answering Service &Amp; Small Business Answering Service &Amp; Contractor Answering Service &Amp; Medical Answering Service &Amp; Corporate Answering Service, Virtual Receptionist For Law Firms &Amp; Property Management Answering Service

Our Virtual Dental Receptionists Can Help Your Practice To...

Management 1

Improve Your Bottom Line

Missed calls could be costing you thousands in missed opportunities

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Appear More Professional

A professional receptionist helps your business to appear more professional

Time

Focus Your Time

Focus on treating the patients whilst we focus on answering the calls

What our clients say...

Having worked with over 25,000 businesses, our clients have a lot of good things to say about Ruby..
5/5

By accident, I found you guys some three years ago, initially deciding to use you to assist with cost cutting.

Today we continue to use your services. We found your answering services designed and equipped with the necessary information to handle our calls efficiently.

Your live answering services make a huge difference when we receive a customer call. They direct customer and supplier inquiries straight to the relevant person. Not only is this incredibly cost-effective, but it is also very personalized, and our virtual receptionist doesn’t take holidays, sick days, or superannuation. I recommend your services to anyone requiring a Virtual Office solution.

Vince Monardo

Director – Haddonstone Australia
5/5

The Live Answering Service is an invaluable asset to my business. Running a small business means you must wear many hats and can not always answer an incoming call.

Your service has allowed me to take back control of my incoming calls. I lost up to two hours a day with phone call interruptions.

Now I can quickly scan my email messages and choose how and when I respond, and if something is urgent, I am made aware and call transfers occur. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan

Director / Support – Real Advantage Solutions

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Our Dental Office Answering Service provides exceptional support to practices of all sizes.

24/7 Call Answering

Our team of dedicated virtual receptionists is available around the clock every day of the year, guaranteeing an unmatched service for your esteemed dental practice. We acknowledge the unpredictability of patient needs, and our 24/7, 365 availability ensures no query, appointment request, or emergency call goes unanswered.

Flexible Answering Services

The adaptability of our call answering service seamlessly fits into your company’s daily operations, providing a robust support system when your in-house receptionist is unavailable. There are numerous situations when your in-house team might be unable to attend to incoming calls. This could be during lunch breaks when your receptionist needs to step away from the desk or during holidays when the office operates with a skeletal staff. Unexpected scenarios, such as sudden sickness or emergencies, can also leave your front desk unmanned.

Trained Dental Receptionists

Our virtual receptionists are not just skilled but experts in the dental industry landscape, adeptly managing the labyrinth of factors and details that can come into play. This includes their knowledge of complex facets like Medicare rebates and Health Industry Claims and Payments Service (HICAPS) benefits, both critical components in many of our client’s operations.

Emergency Support

In the event of after-hours inquiries or emergency care situations, our team is well equipped to manage such crucial instances. Patients reaching out to your practice during off-hours or in urgent need of care are not left unattended. Our trained virtual receptionists are competent in handling calls that demand immediate attention and can follow your specific instructions pertaining to dental emergencies.

Software Integration

Our team is proficient in various virtual practice management software widely used in the dental industry, ensuring we can adapt and work effectively with your preferred tools. From appointment scheduling and patient records to billing and communication platforms, our team’s familiarity with these systems allows us to integrate seamlessly into your dental practice’s workflow. This proficiency ensures consistent service and reduces any potential friction caused by software learning curves.

A Virtual Dental Receptionist Makes Running A Dental Office Easier

We have experience working with practices big and small, so no matter your needs, we have a virtual receptionist solution.

How Our Answering Service Works

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Get Started

We walk you through our onboarding process and how you want your calls answered

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Client Calls

You forward your phone to our receptionists, who then answer calls on your behalf

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We Answer

Our receptionists will answer your business calls with your custom greeting

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We Update You

We can introduce calls to you, and/or update you via email and/or sms

FAQs

Frequently asked questions

What is a dental answering service?

It is a specialized call-handling solution for dental practices. It uses trained virtual receptionists to manage inbound calls, book appointments, answer patient queries, and forward crucial information to the right personnel while maintaining high professionalism and confidentiality.

How can your answering service benefit my practice?

An answering service can help reduce administrative burden, improve patient satisfaction, capture every potential patient call, reduce overhead costs, and allow dental professionals to focus more on providing quality care for your dental office.

Does the service operate after hours?

A key benefit of our answering service is its 24/7 availability. This means your patients can contact your dental office to schedule appointments or get their queries answered anytime, ensuring high patient convenience and satisfaction.

Will the virtual dental receptionist understand dental terminology?

Absolutely. Your virtual dental receptionist will be trained in dental terminology, ensuring clear and accurate patient communication.

Can a dental answering service handle appointment scheduling?

Yes, one of the key services provided is managing your appointment bookings. They can integrate with your current scheduling system to streamline this process.

How quickly are the calls answered?

We prioritize prompt response times, with many aiming to answer calls within 10 seconds of the call coming through.

Can Ruby handle emergency calls?

Yes, Ruby can classify calls based on their level of urgency, offering a refined triage system tailored to your practice’s needs. Emergency calls are handled with utmost priority and forwarded promptly, following your practice’s established protocols and procedures. This ensures that urgent matters receive immediate attention while less urgent calls are managed appropriately, maintaining a balanced and efficient communication system for your practice.

What happens if a patient calls while the dental practice is closed?

Ruby operates 24/7. Even if your practice is closed, a virtual dental receptionist can handle the call, take a message, schedule appointments, or escalate emergencies according to your instructions.

How cost-effective is Ruby compared to an in-house receptionist?

uby is typically more cost-effective. It eliminates costs associated with hiring, training, and retaining an in-house receptionist. Furthermore, it offers scalability to handle call volumes as your practice grows.

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