Overflow Phone Answering Service From Just $29 Per Month

Are your in-house reception team struggling to answer all the calls during the peak periods? Ruby’s overflow handling service may be the support you need to ensure your customer satisfaction.

Our Overflow Phone Answering Service Is Trusted By These Companies

Our Overflow Answering Services Ensures That Customer Calls Are Answered During Busy Periods

Businesses often grapple with the unpredictability of high call volume. This unpredictability can lead to missed phone calls, dissatisfied customers, and decreased service quality.

The unceasing ringing of the phone becomes a source of stress. Missing an incoming call potentially signifies a lost opportunity, causing frustration and impeding business growth.

Our Overflow Service expertly handles your additional calls, ensuring no call goes unanswered. When your team are busy, our team step professionally handle inbound calls; meaning you can concentrate on your main tasks without worrying about call management. Our service doesn’t just handle overflow calls; it transforms calls into growth opportunities.

Enhance Your Business Operations with Our Overflow Answering Service

If you’re searching for a reliable service to handle your overflow calls, you want to find one that offers guarantees professional handling of your calls. Ruby Receptionist assists businesses in…

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Overflow Answering Service Pricing

Our overflow call answering service can provide a plan tailored to your needs for handling overflow inbound calls. Explore the standard features below for more information on each package’s inclusions.

Message Express
Virtual Receptionist
My Assistant/My Diary

MessageExpress

$19/ month*

Includes:

MessageExpress 25

$60/ month*

Includes:

MessageExpress 50

$100/ month*

Includes:

For Larger Plans Click Below

MessageExpress

$19/ month*

Includes:

MessageExpress 25

$55/ month*

Includes:

MessageExpress 50

$95/ month*

Includes:

MessageExpress 100

$165/ month*

Includes:

MessageExpress 200

$325/ month*

Includes:

For Larger Plans Click Below

Standard

$29/ month*

Includes:

Virtual Receptionist 20

$69/ month*

Includes:

Virtual Receptionist 50

$175/ month*

Includes:

For Larger Plans Click Below

Standard

$29/ month*

Includes:

Most Popular

Virtual Receptionist 20

$69/ month*

Includes:

Virtual Receptionist 50

$165/ month*

Includes:

Virtual Receptionist 100

$295/ month*

Includes:

Virtual Receptionist 200

$550/ month*

Includes:

MyAssistant /
MyDiary

$49/ month*

Includes:

MyAssistant 20 /
MyDiary 20

$85/ month*

Includes:

MyAssistant 50 /
MyDiary 50

$150/ month*

Includes:

For Larger Plans Click Below

Most Popular

MyAssistant /
MyDiary

$49/ month*

Includes:

MyAssistant 20 /
MyDiary 20

$79/ month*

Includes:

MyAssistant 50 /
MyDiary 50

$139/ month*

Includes:

MyAssistant 200 /
MyDiary 200

$435/ month*

Includes:

MyAssistant 400 /
MyDiary 400

$835/ month*

Includes:

What our clients say...

Having worked with over 40,000 businesses, our clients have a lot of good things to say about Ruby…

★★★★★ 5/5

I have found the service fantastic. It has created such a professional image that I have difficulty when a client wants to visit my office as I work from home. My clients have an image that my company is bigger than it is.

Richard Hill

Director – R & R Valuations

★★★★★ 5/5

Hi Michael, I was updating some info on our account settings via your website, and it occurred to me that your receptionist service has been excellent, and I wanted to let you know. Your ability to create bespoke solutions has been incredible. All the girls are great; in particular, Hollie is always so upbeat and professional. Thank you for your excellent service.

Lindon Garske

Director – Bodymind Wellness Centre

Why Choose Our Overflow Call Answering Service

Expert Australian-based Receptionists
24/7 Service Availability
Call Transfers and Routing
Personalised Diary Management
Brand-aligned Scripts
Comprehensive Message Taking and Forwarding

Expert Australian-based Receptionists

Our overflow answering service employs highly skilled receptionists based in Australia. With a comprehensive understanding of the local business environment, they expertly handle your calls, ensuring every caller receives an outstanding customer service experience.

24/7 Service Availability

Our overflow call answering services answer calls 24 hours a day, seven days a week. This guarantees that your calls will always be answered, irrespective of business hours or time zone differences. With our service, your business stays accessible around the clock.

Call Transfers and Routing

Our professional virtual receptionists competently transfer calls to the right person or department or transfer them directly to your team. This ensures your clients receive timely assistance and contributes to an improved customer experience.

Personalised Diary Management

In addition to handling your business calls, your virtual receptionist can manage your appointments and schedules. By taking care of these administrative tasks, we help you maintain focus on your core business operations.

Brand-aligned Scripts

Our virtual receptionist services employ customised scripts tailored to your brand and values. Your custom call greetings ensure a consistent and professional approach to answering your calls, reflecting positively on your business.

Comprehensive Message Taking and Forwarding

We offer thorough message-taking services, forwarding messages via email or SMS and keeping you updated wherever you are. This ensures you stay connected to your customers, even when you’re out of the office.

FAQs

FAQs About Our Overflow Answering Service

What is an overflow phone answering service?

Overflow answering services provide support to manage and handle incoming calls that exceed the capacity of your in-house staff. It helps efficiently manage higher call volumes during peak times, after hours, or staff absences.

How does an overflow answering service benefit my business?

An overflow answering service ensures no call goes unanswered, improving customer service and experience. It helps businesses manage high call demand, capture leads, schedule appointments, and more without hiring extra in-house staff.

Are the overflow answering services offered by Ruby Receptionist cost-effective?

Yes, our overflow answering service is designed to be affordable and cost-effective. We offer different packages based on the level of support your business needs, providing an efficient solution that fits all budgets.

Are The Virtual Receptionists based in Australia?

Absolutely. All of our professional receptionists are based in Australia. This ensures a high level of local understanding and enables us to provide superior customer service.

What elements make a telephone answering service excellent?

An excellent telephone answering service should enhance your business growth, allow you to focus on core tasks, and align with your customer service model. The service should be flexible, professional, and friendly, employing the latest communication technologies to present a polished and professional image for your business.

Does Ruby Receptionist offer 24/7 service?

Yes, dependable call overflow service operates 24/7. We understand that businesses and customers don’t always operate strictly within regular business hours, so we ensure you have no missed calls anytime, day or night.

How will Ruby Receptionist handle my overflow telephone calls?

Our trained receptionists will professionally handle incoming calls using custom scripts tailored to your brand. They can take messages, schedule appointments, and even transfer calls to your team based on your requirements. Ensuring your business has no more missed calls.

How does the Ruby Receptionist forward messages from overflow calls?

We take detailed messages from your callers and forward them to you via SMS or email. This ensures you receive immediate notifications and always stay connected with your customers.

Can Ruby Receptionist manage high call volumes?

Our team is designed to handle high call volumes, ensuring efficient, professional handling of all calls. Regardless of the call volume, our commitment is to provide consistent and superior customer service.