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Exceptional Live Phone Answering Service Sydney

Service Your Customers At All Times with Our Dependable Live Answering Services
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Answering Service

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Australian Based Receptionists

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No Lock In Contract

Phone Answering Service Receiptionist

These Companies Trust Our Answering Services

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Australian Businesses Using Ruby'S Phone Answering Service

Eliminate Missed Calls and Seize Every Opportunity With Our Live Call Answering Service

Is your Sydney-based business overwhelmed with the volume of incoming calls? Are important customer calls falling through the cracks due to a lack of resources or time?

Failing to promptly and professionally respond to calls can lead to missed opportunities and customer dissatisfaction. Relying solely on an in-house receptionist can have its limitations – they may not be available 24/7, and high call volumes can overburden them.

With our phone answering services, you will never miss a crucial call again. Our team of professional, Australian-based receptionists operates 24/7 to handle your calls, providing high-quality customer service and leaving you free to focus on growing your business.

Adelaide Phone Answering Service
what we do

Expand Your Business with Our Expert Call Answering Services

If you are looking for a phone answering service to support your Sydney business, then your goal is to secure unbeatable value without sacrificing service quality. At Ruby, our virtual receptionist service empowers Sydney-based businesses by…
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Boosting Efficiency

Our Sydney-based phone answering service guarantees swift and professional handling of your calls, allowing you to concentrate on other vital aspects of your business.

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Every Call Answered

With our phone answering services you can have peace of mind knowing that no phone calls will go unanswered, even outside of regular business hours.

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Adaptable Answering Plans

Our phone answering service offers adaptable and tailor-made plans to meet the specific requirements of your business, ensuring you only pay for the services you need.

Why Telephone Answering Service Is Your Ideal Business Ally

Local Virtual receptionists

Our virtual receptionists are Australian-based and are proficiently trained to manage your calls with the utmost professionalism. This guarantees that your incoming telephone calls are answered by a friendly and knowledgeable virtual receptionist who grasps the local business context, ensuring outstanding customer service.

Around-the-clock call answering

Our phone answering services extend beyond standard business hours, providing 24/7 coverage. This means your business maintains uninterrupted communication lines, day and night, allowing you to concentrate on your core operations with the assurance that we are handling your call and answering meticulously.

Efficient call forwarding and routing

Our skilled virtual receptionists are proficient at directing calls to the relevant person or department, even transferring them directly to you or your team members. This ensures your clients receive timely assistance, even if you cannot take the call yourself.

Tailored calendar management

We also manage your appointments and calendar, helping you manage your hectic schedule efficiently. With us providing diary management, you are free to focus on your core tasks while we handle the administrative responsibilities that can often consume valuable time.

Customised call scripts

Our telephone answering services utilise custom scripts that align seamlessly with your brand and business values, ensuring that every call is handled in a manner that echoes your professionalism and commitment to service quality.

Prompt message-taking and delivery

Our virtual receptionists can take detailed messages on your behalf and forward them to you via email or SMS. This ensures you stay updated on all business communications, even when moving or out of the office, maintaining continuous contact with your clients.

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What Our Clients Say...

Having worked with over 25,000 businesses, our clients have a lot of good things to say about Ruby…
5/5

We Find It Very Effective

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations are established are easily dealt with, and online access to receptionist scripts enables immediate changes to be made to reflect new activities.

James Kelaher

Director – Smartnet
5/5

My Clients Are Always Impressed

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Vince Monardo

Director – Haddonstone Australia

Simplify Your Operations with Our Expert Sydney Call Answering Service

Industries

Phone Answering Services For Every Kind Of Business...

Ruby has over 200 Australian-based receptionists providing a professional telephone answering service to 25,000 businesses. Our virtual receptionists have all received comprehensive training to ensure they answer calls correctly and know the industry regardless of the business.

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Accounting

Our virtual receptionists and call-answering services assist accounting businesses in streamlining their phone answering

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Allied Health

Our telephone answering services support allied health professionals to operate with increased efficiency

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Construction

Ruby Receptionists’ Construction Answering Service offers a comprehensive solution for your communication needs.

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Contractors

Our contractor answering service means a real person will be answering your phones

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Corporate

Our corporate services are flexible enough to integrate seamlessly with your business requirements

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Dental

Our dental answering service is designed to help dental clinics streamline their operations.

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Franchises

Our virtual receptionist and call-answering solutions help franchise businesses systemise their business phone calls across all locations

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Legal

Our legal answering service for lawyers and law firms is designed to meet the specialised needs of the legal industry.

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Medical

Our medical answering services are designed to support medical professionals and clinics.

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Property Management

Our property management answering service can help your business with a range of tasks

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Real Estate

Our real estate phone answering services help both agencies and agents

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Small Business

Our live phone answering services provide a the perfect solution for small businesses

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Accounting

Our virtual receptionists and call-answering services assist accounting businesses in streamlining their phone answering

Allied Health Answering Service Icon

Allied Health

Our telephone answering services support allied health professionals to operate with increased efficiency

Construction Answering Service Icon

Construction

Ruby Receptionists’ Construction Answering Service offers a comprehensive solution for your communication needs.

Contractor Answering Service Icon

Contractors

Our contractor answering service means a real person will be answering your phones

Corporate Answering Service Icon

Corporate

Our corporate services are flexible enough to integrate seamlessly with your business requirements

Dental Answering Service Icon

Dental

Our dental answering service is designed to help dental clinics streamline their operations.

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Franchises

Our virtual receptionist and call-answering solutions help franchise businesses systemise their business phone calls across all locations

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Legal

Our legal answering service for lawyers and law firms is designed to meet the specialised needs of the legal industry.

Medical Answering Service Icon

Medical

Our medical answering services are designed to support medical professionals and clinics.

Visual Representation: Contract Document With Signatures, Symbolizing Legal Agreement And Commitment.

Property Management

Our property management answering service can help your business with a range of tasks

A Visual Representation: A House With Architectural Details, Roof, Windows, And Door In Color White Background.

Real Estate

Our real estate phone answering services help both agencies and
agents

A Visual Representation Of A Red-Colored Store On A White Background.

Small Business

Our live phone answering services provide a the perfect solution for small businesses

How Our Phone Answering Service Works

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Get Started

We walk you through our onboarding process and how you want your calls answered

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Client Calls

You forward your phone to our receptionists, who then answer calls on your behalf

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We Answer

Our receptionists will answer your business calls with your custom greeting

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We Update You

We can introduce calls to you, and/or update you via email and/or sms

FAQs

FAQs About Our Sydney Live Answering Service

What is Ruby Receptionist?

Ruby Receptionist is a leading telephone answering service provider, offering trained virtual receptionists who manage business calls remotely. We deliver call forwarding, calendar management, and message-taking and forwarding services to businesses across Sydney, NSW.

How does call forwarding function with Ruby Receptionist?

Our telephone answering service, the call forwarding feature, efficiently directs incoming calls to the appropriate individual or department. Our virtual receptionists collect caller details and the purpose of their call, then ensure the call is transferred to the right person or team based on this information, with answering services designed to support business growth by ensuring that you never miss an incoming call again.

Can Ruby Receptionist handle my calendar management?

Yes, indeed, our virtual receptionist services can adeptly manage your calendar and schedule your appointments. You can grant us access to your online calendar or company CRM software, which helps us identify and serve existing clients more effectively.

Can I personalise the call scripts for my Ruby Receptionist virtual receptionist?

You can customise your virtual receptionist’s call scripts for your business-preferred call management process. This ensures they deliver great service to your callers, adhering to your specific guidelines for handling and directing calls.

Can Ruby Receptionist manage high volumes of calls?

Our customer service team is fully equipped to handle high call volumes, providing a cost-effective solution compared to hiring a full-time receptionist. We possess the technology and resources to manage multiple simultaneous calls, ensuring all your callers receive quick, professional service.

How can Ruby Receptionist benefit business businesses?

Our business answering services offers numerous benefits to businesses of all sizes, such as enhancing your professional image, improving customer service, and efficiently managing calls and appointments.

Other Services

Ruby can also help with A...

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Virtual Receptionist

Have our expert virtual reception answer your calls promptly and professionally

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Virtual Office

Enhance your business's image with a prime virtual location

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Virtual Address

Elevate the credibility of your business with a prestigious virtual business address.

Want to put our virtual receptionists to the test for free?

Test our answering services with your FREE 7 day trial.

Have questions about our Sydney answering services?

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